Terms of Service

These Terms of Service ("Terms") govern your use of njroofing.com and the services provided by NJ Roofing Maintenance LLC ("NJ Roofing," "we," "us," or "our"). By using our website, requesting an estimate, purchasing a maintenance plan or warranty, or otherwise engaging our services, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services. Specific written proposals, contracts, or plan documents you sign with us may contain additional terms; where those conflict with these Terms, the signed document controls for that project or plan.

NJ Roofing Maintenance LLC is a licensed and insured roofing contractor based in Orange, New Jersey, serving Essex, Bergen, Hudson, Union, Morris, Middlesex, and surrounding counties.

Prices generated by our online roof cost calculator, or provided informally by phone or email, are preliminary estimates for budgeting purposes only. They are based on typical New Jersey market rates and the information you provide, and they do not constitute a binding offer or contract.

Final pricing requires an in-person inspection and is provided in a written proposal. Estimates do not include structural repairs, skylights, chimney flashing, hidden damage (such as rotted decking), permit fees, or other custom work unless expressly stated. An in-person inspection may reveal conditions that change the price.

Written proposals are valid for the period stated on the proposal. After that date, pricing and availability may change.

The work we will perform is defined by the written proposal or contract you approve. Only items listed in that document are included. Any work discovered to be necessary after work begins — for example, replacing damaged decking found once the old roof is removed — may require a change order and additional cost, which we will communicate to you before proceeding where reasonably possible.

You are responsible for providing safe access to the property and for disclosing known conditions (such as prior leaks, solar equipment, or structural concerns) that may affect the work. Scheduling may be affected by weather, material availability, and permitting.

We offer recurring roof maintenance plans (billed monthly) and one-time roof protection warranties. By enrolling, you authorize NJ Roofing and our payment processor to charge your payment method according to the plan you select.

• Billing. Monthly plans are charged on a recurring monthly cycle through our payment processor, Stripe. One-time warranties are charged once at purchase.
• Coverage start. Unless your specific plan states otherwise, coverage begins after a waiting period of up to 30 days from your first payment. Some higher-tier plans begin sooner, as noted on the plan.
• Cancellation. You may cancel a monthly plan at any time through the Stripe customer billing portal linked on our site, or by contacting us at [email protected] or (201) 218-3666. Cancellation takes effect at the end of the current billing period; coverage continues until then.
• Refunds. Monthly payments already billed are generally non-refundable, and cancellation stops future billing rather than refunding past months. One-time warranty fees are non-refundable once coverage has begun, except as required by law.
• Price changes. We may change plan pricing or features with reasonable advance notice; changes apply to billing cycles after the notice period. Your continued enrollment after the effective date constitutes acceptance.
• Eligibility. Certain plans (e.g., Senior or Military) require verification. Plans cover the specific property enrolled and are not transferable without our written consent.

Most plans include a per-visit service call fee that applies when we dispatch a technician, in addition to your monthly plan fee. The amount depends on your plan tier and is shown on the plan at the time of purchase. Some higher-tier commercial plans waive the service call fee.

Each plan covers specific services up to the limits and quantities stated for that plan (for example, a set number of inspections, repairs, or gutter cleanings per year, and discounts on additional repairs). Work beyond those limits, or work not listed in your plan, is billed separately and is not covered by the plan fee.

Workmanship warranties, where offered, cover defects in our installation as described in your written proposal or warranty document, for the period stated there. Manufacturer warranties on roofing materials are provided by the manufacturer and are subject to the manufacturer's separate terms and registration requirements.

Warranties do not cover damage caused by events outside our work — including storms, fallen trees, foot traffic, improper alterations by others, neglect, or failure to maintain the roof. Warranty coverage requires that your account and any required plan payments are current. Warranties are void where the roof has been serviced or altered by another contractor without our written authorization.

Project payment terms — including any deposit, progress payments, and final balance — are stated in your written proposal. Online payments and plan billing are processed securely by Stripe; we do not store your full card details. By providing payment information you represent that you are authorized to use that payment method.

Invoices are due as stated on the invoice. Past-due balances may pause plan coverage and warranty obligations until the account is brought current. Returned or failed payments may incur fees permitted by law.

When you provide your contact information, you agree that we may contact you about your request, estimate, project, account, and service — including by email, phone, and text message. Consent to receive text messages is not a condition of any purchase. Message frequency varies and message and data rates may apply. You can opt out of text messages at any time by replying STOP, or reply HELP for help. We do not sell or share your mobile phone number or your SMS opt-in consent with third parties for their marketing purposes. We handle your information as described in our Privacy Policy.

To the fullest extent permitted by law, NJ Roofing's total liability arising out of any project, plan, or these Terms is limited to the amount you paid us for the work or plan giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, or for damage resulting from pre-existing conditions, acts of nature, or causes outside our reasonable control.

Our website and any estimates are provided "as is" for general informational purposes. Nothing in these Terms limits any rights you have under New Jersey consumer protection law that cannot be waived.

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Before pursuing formal action, you agree to first contact us so we can try to resolve the matter directly — most issues are resolved with a phone call. Any disputes that cannot be resolved informally will be handled in the state or federal courts located in New Jersey.

We may update these Terms from time to time. The "Last updated" date above reflects the most recent version, and changes are effective when posted. Your continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

Questions about these Terms? Contact NJ Roofing Maintenance LLC at [email protected] or (201) 218-3666.